Would you like to know how your customers felt about their experience, so that you can reach them before they share that experience with others? The customer satisfaction module offered by LoyalAction allows you to do just that!
Customers having visited your business will be contacted and can, easily and in less than one minute, provide you with feedback regarding their experience. You can consult this feedback, and know exactly who provided it and which transaction it concerned. It’s then easier to contact the targeted customers or proceed with any needed adjustments with your personnel.
It’s also possible to automatically publish reviews on your own website in order to increase your visibility.
Customers are twice as likely to share a negative experience as a positive one, and 45% of them will share that experience on social media.
86% of consumers will not buy from a business that has generated negative comments online.
LoyalAction offers a gift-card module. Activating, adding or reducing a balance: all of these actions can be done in just a few clicks.
It’s even possible for you to retain a minimum number of cards so that you won’t run short of them during busy periods.
39% of Canadians prefer receiving a gift card instead of a gift. On average, consumers spend between $150 and $200 on gift cards every year.
Adding the coupons you want to customers’ accounts provides you with infinite possibilities! Not only are customers able to see the coupons on their account page, but you will also be able to remind them of a coupon’s existence during important shopping periods.
If a coupon has an expiry date, unlike with paper coupons, you can automatically create a reminder and ensure a higher usage rate.
If a customer has forgotten to print their coupon, or can’t access it on their smartphone, you can verify if the coupon is still on file, and remove once it has been used.
More than 50% of consumers use coupons.
A native mobile app is available in the App Store and on Google Play. This app enables interaction between customers and the loyalty program in order to display balance and transaction summaries. The application can be personalized to fit your brand image.
A virtual card is displayed, so that your customer doesn’t have to worry about forgetting their card; the program can even function without a physical card, saving on printing costs.
The possibility of access to a REST-like API giving you the flexibility you want.
Our documentation is comprehensive, with examples facilitating the use of calls in just a few minutes.
Contact us for more details.